M-TOOLS

Product Update

September 13, 2021

The product and engineering teams at M-TRIBES keep working on new features and product enhancements. Here's an overview of what's coming next and what’s recently launched.

🌀Rolling out

Features to become available in the next app versions or with the platform update.

📝 Editing custom content after dispatching a booking

Dispatchers will be able to update the custom content of a stop after it has been dispatched. This is perfect for adding last-minute delivery instructions for drivers.

⏹ Allowing organization managers to force end a booking

Managers of organizations will be able to force end a booking after it has been started. Previously this functionality was only available to administrators.

📧 Braze SDK in the driver apps

Braze, a tool for mobile marketing automation, will be available in the driver apps via Segment.

🔜 Coming soon

Features in development.

🙅‍♂️ Active booking reassigning

Dispatchers will be able to reassign an active booking to another driver. If this happens the booking will be taken over "as is" and not restarted.

📦 Packages

We're introducing the concept of packages. Soon, customers will be able to create bookings with assigned packages and print shipping labels. Drivers will be scanning packages at stops to confirm package pickup and delivery and dispatchers will be able to flexibly route packages using driver tours.

🆔 Driver license class validation per vehicle type (sharing only)

A tenant will be able to define which classes must be open on a user's driver license for this user to be allowed to book a certain vehicle type. In other words, a user with only a scooter class on a license won't be able to book a car.

✏️ Editing bookings and tours after dispatching

Dispatchers will be able to update certain booking and tour attributes after it has been dispatched.

👀 In case you missed it

Previously released features.

🏡 Saved places for customers

Customers will be able to save their frequently used places to the dedicated section of the profile. The ability to use them when creating bookings in the Webbooker will follow soon!

⚡️ Express stops

A dispatcher will be able to mark certain stops as express stops. An express stop becomes completed as soon as a driver confirms arrival at that stop.

📊 Analytics on the dashboard

Dashboard users will be able to view driver force utilization metrics and various ratios between bookings and drivers per service area. Contact our support if you'd like to enable the feature.

🪚 Partial booking dispatch

Tour Builder now supports partial booking dispatch. A dispatcher no longer needs to distribute all stops of a customer booking between driver tours to dispatch this booking.

🎭 Masked communications

The M-TOOLS platform will start masking the phone numbers of customers and drivers. The masking feature will be hiding real customer numbers from drivers and vice versa to protect the privacy of both parties. Contact our support if you'd like to enable the feature.

That's not all — we have more features to come that will improve how you and your customers use the M-TOOLS platform every day.

All product updates

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